www.saje-tech.com
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765 Dixon Court, Hoffman Estates, IL, 60192, Phone-847 756 7603

Frequently Asked Questions

Environmental Control Unit FAQ

Q: What are the advantages of SAJE Technology products over other ECU products?
A: SAJE Technology products allow you to control your environment simply by using voice
commands that you specify. With all of our products, there is NO VOICE TRAINING REQUIRED!
Our speech recognition engine is speaker independent, so there are no long training sessions
required as with most ECU systems on the market.

The voice commands that you give the system are direct voice commands, with other ECU
products on the market you navigate through a “Voice Tree”. This navigation can be extremely
frustrating when trying to surf through television channels and completing multiple commands in a
short period of time. With our products, you only need to speak the direct command (i.e. TV
POWER, BEDROOM LIGHT, DVD PLAY) and it will be executed.

Q: What types of devices can be controlled by SAJE Technology products?
A: Our products can control an endless array of devices.  Some of the devices we control on a
normal basis include:
  • Telephone
  • Infrared Audio/Video Equipment
  • Adjustable Beds
  • Nurse Call or Call Bell
  • Lights and Lamps
  • Door Openers
  • Television
  • Fan and Climate Control
Q: What is the setup time for SAJE Technology products?
A: The setup time for our products varies greatly depending on which products you will be
installing, and what options you have chosen.
  • POCKETMATE and POCKETMATE plus VOICE 4 to 8 hours depending on the size of the installation.
  • PHONEMATE 1 to 2 hours
  • MOBILE PRODUCTS 5 minutes
Q: Does SAJE Technology provide technical support?
A: Technical support is available from 10 A.M. to 6 P.M. Central Time, Monday through Friday via
phone or email.

We realize that there are times that installations are performed during off hours. Please notify us
prior to the installation and we can make arrangements to schedule a tech for your specific needs.

PocketMate FAQ

Q: Can you describe the switch activation process on PocketMate?
A: PocketMate can be controlled by either one or two ability switches.  Using the single switch the
desired operation is selected from the menu when it appears on the display. Using two switches
the user can move through the options more quickly using the first switch and then select the
operation with the second.  

Q: Does PocketMate provide visual feedback?
A: Yes, PocketMate has both auditory and visual feedback.  When scanning through the menu the
operation and device is shown on the display.  When an option is selected a audible tone will be
issued.

Q: Can PocketMate be programmed in the field in the event of a change of TV or other
IR device?
A: Yes, PocketMate can be reprogrammed in the field.  The user will need access to the remote
control for the device to be programmed, as well as the device to be controlled and follow the
directions in the PocketMate users guide.

Q: Can PocketMate control a telephone?
A: Yes, PocketMate can control an optional IR telephone allowing the user to answer hang up and
place telephone calls using either preprogrammed telephone numbers or temporary direct dialed
telephone numbers.

Q:  How many devices can PocketMate control?
A:  The device has 256 slots that can be programmed with a command.  So the number of devices
is effected by the number of commands you have for each device.  

Q:  Can PocketMate control my hospital bed.
A:  Yes, PocketMate can control features of most electronic beds.  Please contact us for specific
information on your bed.  

Q:  Do I need a trained technician to program PocketMate?
A:  No, it is not necessary to have a technician program the device.  

PocketMate Plus Voice FAQ

Q:  How is PocketMate plus Voice different than PocketMate?
A:  PocketMate plus Voice is exactly that, all the features of PocketMate, plus voice input.  

Q:  Is a switch required to operate PocketMate plus Voice?
A:  No, the device can be controlled entirely by voice using a wakeup command and voice
command.  If necessary the device can also be controlled entirely with single or dual switches.

Q:  Is there voice training necessary to operate PocketMate plus Voice?
A:  No, there is no voice training necessary.

Q:  How many devices can PocketMate plus Voice Control?
A:  The device has 256 slots that can be programmed with a command.  So the number of
devices is effected by the number of commands you have for each device.  

Q:  How long does the battery last?
A:  Battery life is directly effected by how much use the device gets but has been tested to last
through a typical users day.  

Q:  Do I need a trained technician to program PocketMate plus Voice?
A:  No, it is not necessary to have a technician program the device.  

Q:  Is the confirmation response different with PocketMate plus Voice?
A:  Yes, you will receive a verbal response confirming the issued command.

PhoneMate FAQ

Q: Do I have to train PhoneMate to recognize my voice?
A: No, voice training is not required.

Q: Does PhoneMate require a switch?
A: PhoneMate can be operated by using a trigger word to “wake it up” or by activating an ability switch.

Q: What kind of switch can be used?
A: Any style of adaptive switch the user can operate which has a 1/8” plug.

Q: Can all of the phone functions be accessed by voice?
A: Yes, all of the functions of the phone can be operated by voice.

Q: Is there a speed dial option?
A: Yes, the phone holds 10 speed dial numbers and a phone book that stores 50 contacts.  

Q: Are there monthly fees associated with using PhoneMate?
A: There are no fees outside of your standard phone bill.

Q: Will PhoneMate work on my VoIP phone service?
A: Yes, PhoneMate will work on VoIP and standard residential phone lines.

Q: Do I need a trained technician to install and program PhoneMate?
A: A trained technician is not necessary to install and program PhoneMate.  

Q: Does PhoneMate have caller ID?
A: If caller ID is included with your phone service PhoneMate has caller ID and caller ID announce.

Mobile Products FAQ

Q: Do the mobile products come with a switch?
A: No, the switch is sold separately.

Q: What is Bluetooth?
A: Bluetooth is a short-range wireless communications technology geared toward voice and data
applications creating a “personal area network”.   

Q: What is the range of Bluetooth?
A: The range of a Bluetooth device is about 30 feet.

Q: What is the talk time for the EasyBlue?
A: Talk time is approximately 8 hours.

Q: What is the standby time for the EasyBlue?
A: The standby time is approximately 180 hours.  

Q: What is the charge time for the EasyBlue?
A: The charge time is approximately 2 hours.

Q: What is the talk time for the ZooMate?
A: Talk time is approximately 8 hours.

Q: What is the standby time for the ZooMate?
A: The standby time is approximately 180 hours.  

Q: What is the charge time for the ZooMate?
A: The charge time is approximately 2 hours.

Q: What is the talk time for the Officemate?
A: Talk time is approximately 8 hours.

Q: What is the standby time for the Officemate?
A: The standby time is approximately 180 hours.  

Q: What is the charge time for the Officemate?
A: The charge time is approximately 2 hours.

Q: Do I need to use a specific cellular service provider to use your Bluetooth products?
A: No, the service provider you use is your decision.   

Door Opener FAQ

Q: Will people that don't have a remote control be able to operate the door?
A: Yes, the door operates normally when manually used.

Q: Will the system release a locked door?
A: Yes, the electric strike plate releases the door latch, allowing you to automatically open the
door while it is locked.

Q: Will I be stuck in or out if the power goes out?
A: No, the door operator has an internal 12v dc lead acid battery, that will operate the unit for a
day under loss of power. The battery is kept constantly charged while the power is on.

Q: Do I need an electrical outlet close to the door?
A: It is best if there is an accessible outlet within 20 feet of the door.

Q: Do the batteries need to be changed frequently?
A: The battery will last up to 3 years. The remote control batteries are alkaline type that can be
found at a local electronics store and may need to be changed more frequently.

Q: Do I need a new door?
A: Usually no.  The opener will work with most doors. It is important that the door be neutral in it's
movement and aligned and hung properly.  In addition, there must be no rubbing or binding of
the door in the frame when closing.

Q: Do I need a new lock set?
A: No, you can use your existing lock set and keys. But we recommend that you have the type of
lock set with an inside handle that can be turned while the door is locked. This will prevent the
door from accidentally being left unlocked when someone manually opens the door to leave.